Public Safety Communications

Robert Purser-Public Safety Communications Director   Robert Purser
Public Safety Communications Director

Who We Are...

The Lancaster County Emergency Communications Center serves as the primary dispatch center for all public safety entities in Lancaster County. Our goal is to develop a professional, highly skilled team of Telecommunicators dedicated to a career of service with Lancaster County.  This can be accomplished by generating employees who are proficient in each of the disciplines served: Police, Fire, and EMS.  Telecommunicators must process incoming emergency calls in 60 seconds or less in order for those dispatching to meet the National Standard.  Communications Administration provides the necessary equipment, policies, procedures, environment, motivation, training and compensation to promote employee retention.  Our immediate goal of improved retention rates are best served by providing employees with career advancement opportunities, training, extended roles and responsibilities, and compensation that encourages long term employment. 

Mission Statement

Lancaster County Public Safety Communications serves as the vital link between the citizens and public safety agencies of Lancaster County.  We strive to collect and disseminate all requests for service in a prompt, courteous, and efficient manner for all of our customers. Through our actions, we help save lives, protect property and assist the public in their time of need.

Call Center Statistics

Year Total Calls Received Total Non-Emergency Calls Total
911 Calls
911 Calls
911 Calls
2022 167,963 109,074 58,889 52,611 6,278

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